TRICARE Online

TRICARE Online

TOL is a web-based system that allows TRICARE beneficiaries to make medical appointments on-line, anytime, 24/7. It also provides a variety of other helpful medical information and services.

Appointments
By Phone
719-526-2273
866-422-7391
Prescriptions
By Phone
719-524-4081
888-745-6427
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Secure Messaging

Our office is online!

You can now send a secure email to your care team through TRICARE Online Secure Messaging!

To get started, give your Email address to our staff then click the Secure Messaging link below to Sign In or to Create an account.

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Nurse Advice Line

Need professional medical advice after hours? Call TRICARE’s Nurse Advice line for help 24 hours a day, seven days a week. The Nurse Advice Line can provide health care advice, make appointments with your PCM at Evans and get referrals for urgent care, 24 hours a day, seven days a week.

By Phone
800-874-2273 Option 1
719-526-2273 Option 3
719-524-2273 Option 3
Learn More

More Videos

Visit the TRICARE Online YouTube channel for more videos covering other TRICARE topics at www.youtube.com/user/tricarehealth.

Contact

TRICARE
TRICARE Online Customer Service
DS Logon Customer Service

Getting Started

TRICARE Online’s user friendly interface allows you to access available health care information and services on one page.

1. Go to the TRICARE Online (TOL) home page located at www.tricareonline.com

2. Login to TOL using your Premium DS Logon, DoD CAC, or DFAS myPay Account

3. Select the TOL feature you wish to explore:

  • Appointment Center - Schedule, view, set reminders, and cancel primary care and select self-referral specialty appointments at MTF for you and your family.
  • Blue Button - Access personal health data; View, download and or print your laboratory results, outpatient medication profile, allergy profile, problem list, and encounters.
  • Prescription (Rx) Refill - Request Rx refills for MTF pick up, check status of Rx, or link to the TRICARE Mail Order Pharmacy to schedule home delivery.
  • Profile - Manage your account to include appointment notification and appointment reminder settings. View and change the MTF location for yourself and your family members. The list of family members is managed by DEERS
  • Resources - Access TOL educational brochures with step-by-step instructions on how to use the capabilities within TOL, TRICARE.mil resources with benefits information, DoD and VA health services, and other general health and wellness resources.
  • Service Separation - Access medical information and services designed for Service members separating from active duty or the reserves. Information includes how to file a pre-separation claim, schedule your Separation History and Physical Examination (SHPE), and more
  • Secure Messaging - Access Secure Messaging to communicate securely with your health care team.
  • Nurse Advice Line - Call the Nurse Advice Line at 800-TRICARE (800-874-2273) Select Option 1 and speak to a registered nurse day or night.

Frequently Asked Questions

  • Q. What is the purpose of TRICARE Online and why should I use it?
    A. TOL is a web-based system that allows TRICARE beneficiaries to make medical appointments on-line, anytime, 24/7. It also provides a variety of other helpful medical information and services. Using it will increase your and your family’s access to care.

  • Q. I don’t have an internet capable computer at home, how do I use TOL?
    A. Once you’ve registered for TOL and request the DS Logon and have your password, you can access TOL from any internet capable computer whether at work, a friend’s house or a public library.

  • Q. Does this mean I won’t be able to call and make appointments anymore?
    A. You may still call the appointment line at 719-526-2273 but you must do so during business hours.

  • Q. I’m having trouble using TOL, who do I call for assistance?
    A. Call the TOL Help Desk at 800-600-9332 and for the DS Logon (DMDC) Help Desk at 800-477-8227.

  • Q. What appointments may I schedule online?
    A. Primary Care appointments with your Primary Care Manager or PCM team may be scheduled online. Well Woman and Annual Eye Exams, may also be scheduled online.

  • Q. What are the advantages of scheduling appointments online versus calling the appointment line?
    A. You may go online at any time which is convenient for you, 24 hours a day, 7 days a week.
    A. You may see ALL available appointments online and select the one which best fits your schedule.
    A. You have the first opportunity to schedule those same day appointments before the telephone line even opens up for business.
    A. You will not be put on hold.
    A. Appointment Center - Schedule, view, set reminders, and cancel primary care and select self-referral specialty appointments at MTF for you and your family.
    A. Update your User Profile

    • Transfer your account to another MTF
    • Change your Password
    • Update your personal information