Emergency Communication Message
our 24/7 call center at 1-877-272-7337
The Red Cross defines an emergency as a sudden,
generally unexpected, occurrence of a
time-critical and short term nature that
disrupts or threatens to disrupt the norm and
that demands immediate action or attention.
The purpose of Red Cross communications is to
provide service members and their commands with
complete, accurate, and verified information
describing the factual circumstances of a family
emergency with the intent to assist command in
making leave decisions.
Typical messages may deal with
—Serious Illness and/or surgery
—Service is provided around the clock around the
—Birth (expected dated for R&R / announcements
after delivery / webcam)
—Personal Nature (i.e. financial matters,
breakdown in child care)
To expedite message delivery, please provide the
Service Member’s Full Name
Rank and Social Security
Number (only last four is called out)
of Service and Duty Status
Unit Information and Location
Be prepared to provide the name and phone number of the
person or agency who can provide appropriate
verification. It is extremely helpful to provide the
medical facility with an authorization to release
medical information to the Red Cross.
take a follow-up survey for a recent emergency
Please see this link and use survey code (chapter code)
Emergency Financial Assistance
During normal duty hours, Service Members or family
members should contact their unit Command Financial
Specialists for possible assistance from Army Emergency
Relief (AER). The American Red Cross assists the Aids
Societies by providing access to financial support after
normal duty hours, weekends and holidays.
“After-duty-hours” call 1-877-272-7337
Disaster Relief Assistance
When a disaster occurs, soldiers and their families
affected by the disaster are eligible to apply for
disaster relief assistance from the American Red Cross.
Disaster relief assistance is always provided as an
outright grant. For help, contact the Pikes Peak
Chapter at 719-632-3563 (24/7).
Casualty Travel Assistance Program (CTAP)
CTAP can provide travel assistance to families of
service members killed or injured in the CENTCOM Area of
Responsibility. Funds assist up to two immediate or
undeclared family members to travel to the funeral or
memorial service of a service member. Or when there is
a medical need for family to travel to the bedside of an
injured service member hospitalized in CONUS or a U.S.
territory, the Red Cross can assist when the military
has declined to issue Invitational Travel Orders. CTAP
is a grant-funded program carried out by Red Cross
chapters in the family member’s local community, during
business hours. For more information on CTAP contact
the Pikes Peak Chapter at 719-632-3563.
*** Referrals are made to other agencies when
Red Cross is unable to assist ***