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Home • Command • Administrations • Clinics • Links • About Us • Patient Education | |
ABOUT ARMY MEDICINE
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Fort Carson MEDDAC Frequently Asked Questions (FAQs) Find your category quicker by using these tools: Family Practice - Pharmacy - Nutrition Care Division - Nutrition at the Wellness Center - Disease Management Clinic - Preventive Medicine Category: Family Practice Clinic (Return to top) What
is a Primary Care Manager (PCM)? How Do I make an appointment with my
PCM? What
if I want to change my PCM? What
are my responsibilities as a patient? Arrive 15
minutes before your appointment time. This helps the clerks and nurses to get you ready for your
practitioner on time. If you arrive
late, you may have to reschedule. Do not bring children with you unless they have appointments. Call to
cancel appointments (at least 24 hours ahead) if you cannot make it Remember
that most appointments are 15- 20 minutes long. When you come in, tell us first which problems are bothering
you the most. That way, we can take care of important things first.
If you have many problems, ask the scheduling clerk to book you a longer
appointment or two separate appointments. What
do I do if I need care after hours? What if I am not sure whether
I need to see a doctor? What
services are offered at the Family Practice Clinic? -
Health care for all ages - Well women care/Pap smears -
available evenings also -
OB prenatal care -
Evening & weekend clinic - PACC -
Colposcopy -
Vasectomy -
Some minor surgical procedures Other clinics at Evans US Army Hospital offer a variety of other services and procedures. Who do I call if I have a
question or concern? How
can I get a pregnancy test? What
do I do if I become sick when traveling out of town? If
you get sick while traveling out of town, you can call the Nurse Advice Line at
1888-887-4111, if they determine that you need emergent care than you can go to
the closest ER . You do not need prior authorization for an Emergency room
visit, however you have to report your visit to your PCM within 24 hours. Primary Care Phone NumbersAppointments/TriWest…….…. Access to Care Line: 719-457-2273 or Toll-Free 866-422-7391 (Outside Local Calling Area Only), Military Medical Appointment Line Staffed 0600-1730 Weekdays or book a primary care appointment on-line anytime at www.tricareonline.mil When
are well baby visits given?
2 weeks of age
2, 4, 6, 12 and 18 months of age It is your
responsibility to make these appointments. When
are children age 2-18 required to have physicals? We
encourage physicals before Kindergarten entry. We
offer sports, camp and Kindergarten physicals every summer. If you wish
you may schedule a routine medical exam for your child at any time.
Category: Pharmacy (Return to top) Recently,
the Pharmacy Service has undergone significant changes. In an effort to minimize
confusion and to help our patients get their prescriptions filled the following
are some of the frequently asked questions and concerns our patients have. Which
Pharmacy should I use to get my prescription filled ?
This depends on where your primary care provider (PCM) is. For those patients
whose PCM is located in one of the military medical treatment facilities, you
should get all your prescriptions filled at the Main Outpatient Pharmacy. If
your PCM is located in the community, you must take your prescriptions to the
Commissary Pharmacy. So how do I get my refills? Prescription refills must be ordered in advance by using either the telephone (719) 524-4081), or online refill ordering system available on our homepage or clicking here. Refills may be picked up at either the EACH Outpatient Pharmacy or the Commissary Satellite Pharmacy. Why
do I have to call my refills in? One
of the chief complaints about the Pharmacy is the long waiting time. By calling
in the refill to the automated system you allow us to be more efficient. We also
can process the refills before you get here, thus minimizing your waiting time.
We also now have parking spaces in the West Lot specifically for picking up your
refills. My
Primary Care Provider (PCM) here sent me to a doctor in town. I came back here
to get my prescription filled and was told the pharmacy doesn’t have it. What
should I do? We
have an obligation to provide as much of your medication as possible. In this
case the easiest thing for you to do is to contact your PCM as soon as possible.
Your PCM can make special arrangements with the pharmacy to obtain the
medication for you. If time is of the essence, you may also take the
prescription to one of the local network pharmacies and for a small co-pay you
can obtain a one month supply. Then contact your provider and they will contact
us. I’ve
been on a medication for years. My doctor just reordered it. Do I pick this up
at the Refill Pharmacy or the Main Pharmacy?
Legally
there is a difference been a refill and a renewal. The easiest way to tell them
apart (and where to pick them up) depends on who ordered the medication. If you
called the Pharmacy then it is a refill that you would pick up at the Refill
Pharmacy. If you contacted the provider or the clinic, this will be a renewal.
By law, these are handled just like new prescriptions (because they are),
regardless of how long you have been on the medication. In this case you pick
the medication up at the Main Pharmacy. Where
can I get information about my medication? For
any medication information, just ask one the pharmacists. They will be glad to
answer any of your questions. I take an herbal product. Should I tell my PCM or Pharmacist? They’re just natural products right? Herbal products may act or interact with many prescription medications. Some herbal products have a pronounced effect, sometimes very dangerous wh2n taken with prescription medication. It is important to remember that many of the medications we have today were originally from plants and animals. Because of this, it is extremely important that you tell your provider and your pharmacist if you are taking any herbal products, or any other non-prescription medication. Nutrition Care Division (Return to top) Do I need to have a consult to see the dietitian? Cholesterol, Weight Management and Diabetes classes for Active Duty, Family Members and Retirees, do not require a consult. All other nutrition related diagnoses need to have a consult prior to scheduling the appointment through TRIWEST. How do I schedule an appointment to see a dietitian? All appointments are scheduled through TRIWEST. If you encounter any difficulties, call the Nutrition Care Division directly by calling 526-7290. How do I schedule nutrition education classes for my unit? Call the Wellness Center Dietitian at 526-4216. I’m assigned to another unit on post, can I eat at the hospital dining facility? The hospital dining facility is open to everyone, however all soldiers not on separate rations are required to have both their military ID card and their issued meal card with them. Without these items, these soldiers will have to pay cash for their meals. What are the dining facility hours?
Breakfast 0600-0830............................................... 0600-0730
Dinner 1600-1730................................................... 1600-1730 Who should I call if I have any questions? General Information – 526-7290 Frequently Asked Questions (FAQs) Find your category quicker by using these tools: Family Practice - Pharmacy - Nutrition Care Division - Nutrition at the Wellness Center - Disease Management Clinic - Preventive Medicine Category: Family Practice Clinic (Return to top) What
is a Primary Care Manager (PCM)? How Do I make an appointment with my
PCM? What
if I want to change my PCM? What
are my responsibilities as a patient? Arrive 15
minutes before your appointment time. This helps the clerks and nurses to get you ready for your
practitioner on time. If you arrive
late, you may have to reschedule. Do not bring children with you unless they have appointments. Call to
cancel appointments (at least 24 hours ahead) if you cannot make it Remember
that most appointments are 15- 20 minutes long. When you come in, tell us first which problems are bothering
you the most. That way, we can take care of important things first.
If you have many problems, ask the scheduling clerk to book you a longer
appointment or two separate appointments. What
do I do if I need care after hours? What if I am not sure whether
I need to see a doctor? What
services are offered at the Family Practice Clinic? -
Health care for all ages - Well women care/Pap smears -
available evenings also -
OB prenatal care -
Evening & weekend clinic - PACC -
Colposcopy -
Vasectomy -
Some minor surgical procedures Other clinics at Evans US Army Hospital offer a variety of other services and procedures. Who do I call if I have a
question or concern? How
can I get a pregnancy test? What
do I do if I become sick when traveling out of town? If
you get sick while traveling out of town, you can call the Nurse Advice Line at
1888-887-4111, if they determine that you need emergent care than you can go to
the closest ER . You do not need prior authorization for an Emergency room
visit, however you have to report your visit to your PCM within 24 hours. Primary Care Phone NumbersAppointments/TriWest…….…. Access to Care Line: 719-457-2273 or Toll-Free 866-422-7391 (Outside Local Calling Area Only), Military Medical Appointment Line Staffed 0600-1730 Weekdays or book a primary care appointment on-line anytime at www.tricareonline.mil When
are well baby visits given?
2 weeks of age
2, 4, 6, 12 and 18 months of age It is your
responsibility to make these appointments. When
are children age 2-18 required to have physicals? We
encourage physicals before Kindergarten entry. We
offer sports, camp and Kindergarten physicals every summer. If you wish
you may schedule a routine medical exam for your child at any time.
Category: Pharmacy (Return to top) Recently,
the Pharmacy Service has undergone significant changes. In an effort to minimize
confusion and to help our patients get their prescriptions filled the following
are some of the frequently asked questions and concerns our patients have. Which
Pharmacy should I use to get my prescription filled ?
This depends on where your primary care provider (PCM) is. For those patients
whose PCM is located in one of the military medical treatment facilities, you
should get all your prescriptions filled at the Main Outpatient Pharmacy. If
your PCM is located in the community, you must take your prescriptions to the
Commissary Pharmacy. So
how do I
get
my refills? This facility has a mandatory
call in refill policy. In other words, all requests for refills, regardless
of where they originated, must be called in to the automated system (524-4081 or
888-745-6427). Any prescription called in by 4 PM Sunday through Thursday will
be ready for pickup after 9 AM the next duty day at the Refill Pharmacy (Windows
5 and 6, located around the corner from the Main Outpatient Pharmacy). Refills
called in on Friday or Saturday will be available on the following Monday. Why
do I have to call my refills in? One
of the chief complaints about the Pharmacy is the long waiting time. By calling
in the refill to the automated system you allow us to be more efficient. We also
can process the refills before you get here, thus minimizing your waiting time.
We also now have parking spaces in the West Lot specifically for picking up your
refills. My
Primary Care Provider (PCM) here sent me to a doctor in town. I came back here
to get my prescription filled and was told the pharmacy doesn’t have it. What
should I do? We
have an obligation to provide as much of your medication as possible. In this
case the easiest thing for you to do is to contact your PCM as soon as possible.
Your PCM can make special arrangements with the pharmacy to obtain the
medication for you. If time is of the essence, you may also take the
prescription to one of the local network pharmacies and for a small co-pay you
can obtain a one month supply. Then contact your provider and they will contact
us. I’ve
been on a medication for years. My doctor just reordered it. Do I pick this up
at the Refill Pharmacy or the Main Pharmacy?
Legally
there is a difference been a refill and a renewal. The easiest way to tell them
apart (and where to pick them up) depends on who ordered the medication. If you
called the Pharmacy then it is a refill that you would pick up at the Refill
Pharmacy. If you contacted the provider or the clinic, this will be a renewal.
By law, these are handled just like new prescriptions (because they are),
regardless of how long you have been on the medication. In this case you pick
the medication up at the Main Pharmacy. Where
can I get information about my medication? For
any medication information, just ask one the pharmacists. They will be glad to
answer any of your questions. I take an herbal product. Should I tell my PCM or Pharmacist? They’re just natural products right? Herbal products may act or interact with many prescription medications. Some herbal products have a pronounced effect, sometimes very dangerous wh2n taken with prescription medication. It is important to remember that many of the medications we have today were originally from plants and animals. Because of this, it is extremely important that you tell your provider and your pharmacist if you are taking any herbal products, or any other non-prescription medication. Nutrition Care Division (Return to top) Do I need to have a consult to see the dietitian? Cholesterol, Weight Management and Diabetes classes for Active Duty, Family Members and Retirees, do not require a consult. All other nutrition related diagnoses need to have a consult prior to scheduling the appointment through TRIWEST. How do I schedule an appointment to see a dietitian? All appointments are scheduled through TRIWEST. If you encounter any difficulties, call the Nutrition Care Division directly by calling 526-7290. How do I schedule nutrition education classes for my unit? Call the Wellness Center Dietitian at 526-4216. I’m assigned to another unit on post, can I eat at the hospital dining facility? The hospital dining facility is open to everyone, however all soldiers not on separate rations are required to have both their military ID card and their issued meal card with them. Without these items, these soldiers will have to pay cash for their meals. What are the dining facility hours?
Breakfast 0600-0830............................................... 0600-0730
Dinner 1600-1730................................................... 1600-1730 Who should I call if I have any questions? General Information – 526-7290 Chief, Nutrition Care 526-7968 NCOIC 526-7290 Asst. Chief/Chief, Production and Service 526- 7969 Asst NCOIC/NCOIC Production and Service 526-7290 Chief, Clinical Dietetics 526-7971 Nutrition Services Offered at the Wellness Center (Return to top)Services offered:
All appointments should be booked through Tri-West @ 526-5000.
No consults needed to make group or an individual appointment.
Group Education Active
Duty Weight Control Session #1 on 1st and 3rd Mondays at 0930 –1100 hrs Session # 2 on 2nd and 4th Monday @ 0939-1100 hrs Soldier needs to bring endorsement 5 to the class Civilian
Weight Control 2nd Monday @ 1300-1400 hrs. For DOD Civilians, retiree or dependent Cholesterol
Management Class 2nd and 4th Tuesday @ 0930- 1030 hrs Taping
Certification Class 1st Tuesday @ 0930-1100 hrs Basic
Nutrition and Exercise 3rd Tuesday @ 0930-1030 hrs Sports
Nutrition 1st Wednesday @ 0930-1030 hrs Hypertension
Diet 4th Wednesday @ 0930-1000 hrs Nutrition
– Smoking Cessation Class Taught in conjunction with Smoking Cessation Program Civilian
Wellne Teach basics of healthy at the beginning of the program Brown-bag lunch nutrition session – follow-up on lifestyle changes Contact Ms. Ensman for program dates Healthy
Cooking Classes 1st and 3rd Friday @ 1100-1200 hrs Individual Appointments: Clients can make individual appointment with the dietitian for advance meal planning/ counseling or for follow-up care. Installation Menu Board Meetings/ advisor to Post Dining Facility: Attend monthly installation menu board meetings held on 3rd Tuesday @ 0900-1100 hrs at Elkhorn Conference Hall Child Development Inspections Health Fairs Coordinate National Nutrition Month (March) health fair Participate in various health fairs as directed by the Director of MPWC Nutrition Classes upon request to units on post, civilian groups, post services, etc.
Disease Management Clinic (Return to top) How
do I get care in Disease Management Clinic for Diabetes or Asthma?
Initially you must be referred to the Clinic by your Primary Care
Manager (your doctor, nurse practitioner or physician’s assistant).
Then you will make appointments directly with the DMC by calling
526-7022.
Where
is the Disease Management Clinic?
It is behind the EENT (Eye) Clinic on 2nd floor.
Go to the end of hallway D and turn right.
The entrance door is next to the water fountain. Care for Diabetes What
care is available in the Disease Management Clinic? A thorough interview with you evaluates your present nutrition, exercise, and medication needs. Education is provided to assist you in managing your diabetes. Consults for ophthalmology, podiatry, nutrition, or other specialists are made as needed. Routine follow up is done to evaluate control of your Diabetes Mellitus. I have been referred to the DMC. Are you replacing my Primary Care Provider? No, your primary provider has asked for assistance in helping you understand diabetes, adjust medications and learn how to keep a healthy life style. Sometimes having more time to understand and plan is what it takes to manage diabetes and minimize complications. It is important to see your Primary care provider at least every 6 months. I have an appointment in the DMC for diabetes. What do I need to bring? If you have been asked to do laboratory studies try to do them several days prior to your appointment so they will be completed by that day. Come 15 minutes early and if you are monitoring your blood sugar bring your machine (or logbook). Bring a list of your medications. We will already have your Medical Record if it is available. Please try to call at least 24 hours in advance when you need to cancel an appointment. I’m
being seen in the DMC. How do I get
supplies and prescriptions for my Diabetes Management?
Are there classes on Diabetes? Yes, they are repeated several times a month on Monday and Thursday morning. Plan to attend one Monday and one Thursday class, from 0800 to 1100. To register you may call the DMC at 526-7022. Topics included are: An explanation of Diabetes Mellitus, its complications, controlling blood sugars, nutrition, medicines, sick day care, etc. A specific meal plan based on your likes and needs is provided. How do I get a Glucometer for checking my blood sugar at home? You will need 2 prescriptions from your Primary Care Provider (either handwritten or entered into the computer). One will be for your supplies and you will pick them up at the pharmacy. Bring the second prescription (for the monitor/machine) to the DMC with your supplies. You will be provided with a monitor and shown how to use it. Is
there a Web site for information about Diabetes?
Care
for Asthma or Chronic Obstructive Respiratory Distress I think someone in my family may have asthma. How can I get help to manage it? Anyone can be referred by his Primary Care Provider in Family Practice, Internal Medicine, Pediatrics or Emergency room providers. We will confer with your PCM after your visit to make decisions about whether follow up appointments are needed. How can I get a new spacer for my inhalers or a peak flow meter? Go to the Disease Management Clinic and tell them what you need. If you have a prescription bring it. You will be shown how to use this equipment properly. Are
there classes on Asthma? Yes
they are usually on the last Monday of the month at 2 PM.
Information you will receive: general information about asthma:
medications used to treat asthma (when and how to use them), and equipment used
to monitor asthma. To enroll call
526-7022. If I go to asthma class do I need to be seen in the DMC also? It is recommended. The DMC providers will individualize your drug regimen as well as work with you to make a personalized asthma action plan. The asthma class reviews general information on asthma. Preventive Medicine (Return to top)
What are the
Preventive Medicine Department’s (PMD) hours?
Duty hours are
7:30 AM - 4:30 PM Monday-Friday except for holidays. For Occupational
Health hours click
HERE. Call 719.526.2939 for
assistance.
Where is PMD
you located?
On Building 2059, corner of Magrath Ave. and Yano St., Fort Carson, CO.
What services
does PMD provide?
Occupational Health,
Army Public Health Nursing,
Epidemiology & Disease Control,
Environmental Health,
Industrial Hygiene,
Biological and Chemical Surety,
Hearing Program, and
Radiation Safety. Services also provided in other outlying
areas.
Contact Us for details.
Who does PMD
provide services to?
Active duty soldiers, DA civilians assigned to the
Do I need an
appointment to access Preventive Medicine services?
Appointments are required in some clinics; please call 719.526.2939 for more
information.
For more
information, visit the
Preventive Medicine Department web site. Chief, Nutrition Care 526-7968 NCOIC 526-7290 Asst. Chief/Chief, Production and Service 526- 7969 Asst NCOIC/NCOIC Production and Service 526-7290 Chief, Clinical Dietetics 526-7971 Nutrition Services Offered at the Wellness Center (Return to top)Services offered:
All appointments should be booked through Tri-West @ 526-5000.
No consults needed to make group or an individual appointment.
Group Education Active
Duty Weight Control Session #1 on 1st and 3rd Mondays at 0930 –1100 hrs Session # 2 on 2nd and 4th Monday @ 0939-1100 hrs Soldier needs to bring endorsement 5 to the class Civilian
Weight Control 2nd Monday @ 1300-1400 hrs. For DOD Civilians, retiree or dependent Cholesterol
Management Class 2nd and 4th Tuesday @ 0930- 1030 hrs Taping
Certification Class 1st Tuesday @ 0930-1100 hrs Basic
Nutrition and Exercise 3rd Tuesday @ 0930-1030 hrs Sports
Nutrition 1st Wednesday @ 0930-1030 hrs Hypertension
Diet 4th Wednesday @ 0930-1000 hrs Nutrition
– Smoking Cessation Class Taught in conjunction with Smoking Cessation Program Civilian
Wellne Teach basics of healthy at the beginning of the program Brown-bag lunch nutrition session – follow-up on lifestyle changes Contact Ms. Ensman for program dates Healthy
Cooking Classes 1st and 3rd Friday @ 1100-1200 hrs Individual Appointments: Clients can make individual appointment with the dietitian for advance meal planning/ counseling or for follow-up care. Installation Menu Board Meetings/ advisor to Post Dining Facility: Attend monthly installation menu board meetings held on 3rd Tuesday @ 0900-1100 hrs at Elkhorn Conference Hall Child Development Inspections Health Fairs Coordinate National Nutrition Month (March) health fair Participate in various health fairs as directed by the Director of MPWC Nutrition Classes upon request to units on post, civilian groups, post services, etc.
Disease Management Clinic (Return to top) How
do I get care in Disease Management Clinic for Diabetes or Asthma?
Initially you must be referred to the Clinic by your Primary Care
Manager (your doctor, nurse practitioner or physician’s assistant).
Then you will make appointments directly with the DMC by calling
526-7022.
Where
is the Disease Management Clinic?
It is behind the EENT (Eye) Clinic on 2nd floor.
Go to the end of hallway D and turn right.
The entrance door is next to the water fountain. Care for Diabetes What
care is available in the Disease Management Clinic? A thorough interview with you evaluates your present nutrition, exercise, and medication needs. Education is provided to assist you in managing your diabetes. Consults for ophthalmology, podiatry, nutrition, or other specialists are made as needed. Routine follow up is done to evaluate control of your Diabetes Mellitus. I have been referred to the DMC. Are you replacing my Primary Care Provider? No, your primary provider has asked for assistance in helping you understand diabetes, adjust medications and learn how to keep a healthy life style. Sometimes having more time to understand and plan is what it takes to manage diabetes and minimize complications. It is important to see your Primary care provider at least every 6 months. I have an appointment in the DMC for diabetes. What do I need to bring? If you have been asked to do laboratory studies try to do them several days prior to your appointment so they will be completed by that day. Come 15 minutes early and if you are monitoring your blood sugar bring your machine (or logbook). Bring a list of your medications. We will already have your Medical Record if it is available. Please try to call at least 24 hours in advance when you need to cancel an appointment. I’m
being seen in the DMC. How do I get
supplies and prescriptions for my Diabetes Management?
Are there classes on Diabetes? Yes, they are repeated several times a month on Monday and Thursday morning. Plan to attend one Monday and one Thursday class, from 0800 to 1100. To register you may call the DMC at 526-7022. Topics included are: An explanation of Diabetes Mellitus, its complications, controlling blood sugars, nutrition, medicines, sick day care, etc. A specific meal plan based on your likes and needs is provided. How do I get a Glucometer for checking my blood sugar at home? You will need 2 prescriptions from your Primary Care Provider (either handwritten or entered into the computer). One will be for your supplies and you will pick them up at the pharmacy. Bring the second prescription (for the monitor/machine) to the DMC with your supplies. You will be provided with a monitor and shown how to use it. Is
there a Web site for information about Diabetes?
Care
for Asthma or Chronic Obstructive Respiratory Distress I think someone in my family may have asthma. How can I get help to manage it? Anyone can be referred by his Primary Care Provider in Family Practice, Internal Medicine, Pediatrics or Emergency room providers. We will confer with your PCM after your visit to make decisions about whether follow up appointments are needed. How can I get a new spacer for my inhalers or a peak flow meter? Go to the Disease Management Clinic and tell them what you need. If you have a prescription bring it. You will be shown how to use this equipment properly. Are
there classes on Asthma? Yes
they are usually on the last Monday of the month at 2 PM.
Information you will receive: general information about asthma:
medications used to treat asthma (when and how to use them), and equipment used
to monitor asthma. To enroll call
526-7022. If I go to asthma class do I need to be seen in the DMC also? It is recommended. The DMC providers will individualize your drug regimen as well as work with you to make a personalized asthma action plan. The asthma class reviews general information on asthma. Preventive Medicine (Return to top)
What are the
Preventive Medicine Department’s (PMD) hours?
Duty hours are
7:30 AM - 4:30 PM Monday-Friday except for holidays. For Occupational
Health hours click
HERE. Call 719.526.2939 for
assistance.
Where is PMD
you located?
On Building 2059, corner of Magrath Ave. and Yano St., Fort Carson, CO.
What services
does PMD provide?
Occupational Health,
Army Public Health Nursing,
Epidemiology & Disease Control,
Environmental Health,
Industrial Hygiene,
Biological and Chemical Surety,
Hearing Program, and
Radiation Safety. Services also provided in other outlying
areas.
Contact Us for details.
Who does PMD
provide services to?
Active duty soldiers, DA civilians assigned to the
Do I need an
appointment to access Preventive Medicine services?
Appointments are required in some clinics; please call 719.526.2939 for more
information.
For more
information, visit the
Preventive Medicine Department web site. |
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This Web site provides an introduction to the U.S. Army
Medical Department's headquarters organizations, which are the Office of
the Army Surgeon General and |
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