ABOUT ARMY MEDICINE
Premier Medical Home
Premier Medical Home
3920 North Union
Boulevard, Suite 100
Colorado Springs, Colorado 80907
(Premier Medical Home Pharmacy and Laboratory, Suite 200 on
Monday-Friday 7:30 AM - 4:30 PM
Closed on Federal Holidays
and Selected Training Holidays
information – 719 524-CARE (2273) (Opt. 6, 1, 3, 4
sequecially to get the front desk)
The Clinic is located on the Southwest Corner of the
intersection of Union Boulevard and Austin Bluffs Parkway.
Premier Medical Home is the first
Army community-based primary care clinic in Colorado Springs.
Premier Medical Home applies a multidisciplinary approach to
deliver comprehensive primary care. Each patient will partner
with a team of healthcare providers – physicians, nurses,
behavioral health professionals, pharmacists, and others to
develop a comprehensive, personal healthcare plan.
Medical Home staff provides care to enrolled adult and pediatric
patients in a Patient Centered Medical Home environment. Within
the clinic there are two similar teams. Each team includes a mix
of Physicians, Nurse Practitioners, or Physician Assistants; and
nurses, a Clinical Psychologist and administrative personnel
working together to deliver care for military family member or
retiree families. Our goal is to maximize the health of our
patients and support their families.
• Preventive Care Visits
• Well Woman Visits
• Post Emergency
Room/Urgent Care Visits
• Child Visits
• Annual School and
• Adult and Child Immunizations
Behavioral Health intervention for Adults and Children
management for patients with complex medical needs
Who can be seen here?
Active Duty Family
Members, Tricare Prime Retirees up to age 62, Infants,
Adolescents, and Children. Patients 10 years of age and greater
must present a valid military identification card to obtain
medical services. Please ensure all patients 10 years of age and
greater are in possession of a valid military identification
card before arriving at the clinic.
Services 8:00 am - 11:00 am and 1:00 pm - 3:00 pm
Influenza vaccines and Pregnancy testing only
Commonly asked Questions and Answers
What is the Nurse advice line?
o Overview: The TRICARE
Nurse Advice Line will provide 24 hour/day, 7 day/week nurse
triage, advice and MTF appointing for acute medical issues. The
NAL goals are to recapture care to the MTFs, to reduce
unnecessary ED/UC utilization, to improve the patient’s
continuous healthcare relationship with his/her MTF and PCM, and
to maximize patient satisfaction.
o Eligibility: All TRICARE
beneficiaries (NAL staff will verify thru DEERS).
with MTF-only privileges ie Dependent parents, are not eligible
to use the NAL
o Local Care Line access to National NAL:
719-524-CARE (2273), Option 3
o This is the same way our
beneficiaries are currently accessing the:
advice line during regular duty hours.
Local PCM on call
service after regular duty hours and on weekends.
What forms will I need for Schools or Day Care?
school/daycare forms can be handled by speaking to your child's
o Patients 10 of age and greater must present a
valid military identification card to obtain medical services.
Please ensure all patients 10 years of age and greater are in
possession of a valid military identification card before
arriving at the clinic.
How do I refill my
• If you have refills remaining on the
prescription you can call
to request refills. Please note Premier
Pharmacy is not a refill pharmacy and refills generally take
three days to be ready for pickup.
• If you have no refills
remaining please send a message on relay health or call the PAS
service at 524-2273 to request a medication renewal. Please give
us three business days to process your prescription renewal.
What should I expect when I get a referral?
you are assigned to a military facility you should receive a
phone call from the specialty clinic to schedule your
o If you are assigned to a network provider you
should receive a letter within 7-10 days with your referral
information. You can call Tricare at 1-877-988-9378 for
information about your referral or to request a change in
How do I get refills if I have a
o This should be specified in your
contract and you should have received a copy of this contract
for your records. Most patients will need an appointment for
refills of narcotic/opiate pain medication.
Relay Health? How do I register for relay health?
Relay Health is a secure e mail system between you and Premier
Medical Home. This allows you to email your provider with
questions or needs, such as medication renewals. It also allows
us to email you with responses, results or nurse advice. You can
click here or call our office to be sent an invitation. If
you have come from another facility where you had a relay health
account, please let us know and we can transfer your account to
What is Tricare Online? How do I
register for this?
o Tricare online allows you to see
your referrals and labs and to make your appointments online.
You can go to www.tricare.mil to register for your account.
• Suture/Staple removal
o Appointment to be made for services
for provider to assess the wound. May send Relay Health message
or call to discuss with nurse.
important or critical for patients to know
hours, weekends, holidays contact the provider on call by
calling the patient appointing line 719-524-2273 and follow
• Pharmacy hours: Mon thru Fri 8:30 a.m. —12:30 and
• Laboratory hours: Mon thru Fri 7:30 —11:30
a.m. and 1:00—3:50 p.m.
• Patients 10 years of age and
greater must present a valid military identification card to
obtain medical services. Please ensure all patients 10 years of
age and greater are in possession of a valid military
identification card before arriving at the clinic.
Premier Extended Hours Clinic
Evans Army Community Hospital announces the opening of its new Premier
Extended Hours Clinic at the Colorado Springs based Premier Medical Home.
The clinic is open Monday through Friday from 4:00 p.m. to 9:00 p.m. except
federal holidays. Patients must have scheduled appointments; walk-in
appointments are not currently available. The Extended Hours Clinic will
provide medical services to active duty military personnel, active duty
family members and TRICARE Prime beneficiaries. TRICARE Standard patients
are not eligible. Patients must be at least 18 years or older during the
onset -- we plan to add pediatric services in the future. Upon arrival for
their appointments, patients must present a valid military identification
card. The clinic also provides basic laboratory and pharmacy services,
however, it does not provide emergency services, does not offer pharmacy
refills, specialty care or radiology services. The Premier Extended Hours
Clinic is located at 3920 N. Union Blvd, Suite 100, in the Premier Medical
Plaza at the intersection of N. Union Blvd and Austin Bluffs Pkwy near the
University of Colorado Colorado Springs campus. Patients may schedule an
appointment at the clinic by phoning the Access to Care Line at (719)
Visit the Army
Exceptional Family Member Program website.
This Web site provides an introduction to the U.S. Army
Medical Department's headquarters organizations, which are the Office of
the Army Surgeon General and
U.S. Army Medical Command headquarters.
It is intended for interested members of the public, news media and Army
Medical Department beneficiaries. Last Modified
28 October, 2016