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ICE

To request COPIES of MEDICAL RECORDS or to request a status update on a Request that has already submitted please follow instructions listed below

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This online service is intended to reduce the requirements to submit requests or status updates in person or via FAX at the Correspondence Office in the Soldier Family Care Clinic (SFCC).  Medical information submitted by you, the patient, is a one-way transmittal and we will not reply via email containing details of your Protected Health Information (PHI). 

**Attention** HIPAA Protected Health Information (PHI) prohibited, do not send detailed Medical information on your DD form 2870.

If you are making a new request for copies of your medical records please fill out the Department of Defense (DD) form 2870 at this LINK.  Save the document to your personal computer and Email it to EACHROI@AMEDD.ARMY.MIL.

 

** Be advised that some email systems may prevent you from sending this as an attachment. If that is the case you may FAX your request to (719) 503-7007. If you experience difficulty with sending as an attachment please just send an email with the required information in the body of the email.  A form will be filled out at the time of pick up. Please do not include your SSN or detailed HIPAA information as emails are not a secure form of messaging

An EXAMPLE of a correctly filled out DD 2870 is located HERE. (Please follow the example to correctly submit)

* When filling out the form be advised that your SSN is NOT required.  We do need your FULL NAME and Date of Birth (DOB) in order to ensure that we pull the correct records.

 

* In order to pick up your records when complete you must come to Correspondence and present a valid photo ID.  Online requests can only be picked up in person due to requirements that we must validate your identity prior to release.

 

* If you are requesting a STATUS on a previous request please send an email to EACHROI@AMEDD.ARMY.MIL and include your FULL NAME, DOB, and date of original request.  Please include a good phone number where you can be reached by the Correspondence/Release of Information Staff.

 

** If you are an INSURANCE provider or NETWORK PROVIDER and would like to request copies of medical documentation please scan your official request and email it as an attachment to EACHROI@AMEDD.ARMY.MIL. Please make sure to include the patient's FULL NAME and DOB as well as any specific case numbers that you have assigned to the case.  Ensure to include a good phone number where you can be reached by the Correspondence Staff as well as a good return EMAIL address.

 

 

This Web site provides an introduction to the U.S. Army Medical Department's headquarters organizations, which are the Office of the Army Surgeon General and
U.S. Army Medical Command headquarters. It is intended for interested members of the public, news media and Army Medical Department beneficiaries.
Last Modified 14 August, 2012