Evans Psychology
PSYCHOLOGY   CLINIC
Current as of:  23 May 2012
Clinic Location:		MOUNTAIN POST BEHAVIORAL HEALTH CLINIC
		Bldg# 1830.  Southeast corner of Specker and Prussman.
		Ft Carson, CO 80913.
Hours of Operation:  Mon - Fri     0730-1800
Walk-in:		Yes.  Until 16:00.
Consult		Both.
Required:
Self-Referral		Both.  If a soldier is 'self referring', you will need to build a referral.
Clinic:
Beneficiary		Active Duty ONLY
Types:
Appt Types:		Detail Codes:		Duration:		Comments / Instructions:
				See
SPEC				"Booking Queue"		Initial Evaluation
				(below)
				See
EST				"Booking Queue"		Follow-up.  Be sure to “push” out the dates. ESTs do NOT have an ATC standard!
				(below)
Special Instructions for CLERKS:
► All requests for special evaluations, school, recruiting , chapter, and any command directed evals are clinic book only.
► Patients not having been seen in the clinic for nine months or more, book in a SPEC with a first available provider.
► If a patient has “no showed” 2 times in the past 6 months, DO NOT REBOOK.  Transfer the patient to the clinic.
► Requests for medication refill should be transferred to the clinic.
► Any patient that requests to reschedule an appointment MUST be rescheduled with the same provider that they were initially seen by.
► Do not book MEBs.
► Do not book Specialty Schools Evals, Command Directed Evals, Chapter Evals, Retention Assessments (fitness for duty), and profile
initiation or removals.  Transfer these to the clinic.
Follow-ups
► When booking an EST, simply annotate that this is a follow-up.  Do NOT ask what this is follow-up to or what it is for.
► All EST appointments are to be booked in 60 minute slots unless the patient asks for a specific appointment time as requested by
their provider.
Referral Lifespan:
► Patients NOT having been seen in the clinic for 9 months or more, book in a SPEC with a first available provider.
► Referrals for patients routinely being seen by the clinic DO NOT expire.
Community Behavioral Health Service:
► Book using the Psychology (Community Behavioral Health Service)  protocol.
"Booking Queue" Instructions:  Referrals and consults
► Consults in the booking queue for SPEC or EST appointments will state which provider and appointment duration to book to.
► Call patient and offer the next available slot for the specified provider.
► If you are unable to contact a patient after the third attempt, the referral is to be returned to the ordering provider by a Team Lead
or Supervisor.
► If a patient refuses to book an appointment, the referral is to be returned to the ordering provider by a Team Lead or Supervisor.
► If a provider is NOT specified or the following statement is shown:  "Patient may be booked to any available provider per protocol."
offer the first available with any provider listed below.
► Providers that may be booked to are:     Butler                    Kalhorn
Campbell              Martinez
Coshignano           Schurtleff
Husted                  Wilkinson
If there are NO SPEC appointments within two weeks, have a Team Lead annotate this on the referral and
return it to the REVIEW QUEUE.
Appointment Reminder:
► Once the patient agrees to a specific appointment and they are being booked, print their future appointment as follows:
1.  Select:  “Remind patient of other appointments/Wait List requests? No//”
It is defaulted to NO.  Change to Y for YES and press ENTER.  It displays all pending patient appointments.
2.  You can “Select DEVICE:" to print to by typing in “MEDS1” and pressing ENTER.  This prints the reminder at the clinic.
► IF YOU HAPPEN TO FORGET TO PRINT THE REMINDER, you can also print one by doing the following:
From the 'Main' screen in CHCS:
a.  Type “F” at the (F)uture/Past Appts prompts.
b.  Press ENTER,  and then ENTER again.
c.  You will be at the “Select DEVICE:" screen.  Type:  MEDS1
d.  Press ENTER to print the reminder at the clinic.
Special Instructions for Lack of Availability:
► If there are no appointments available, transfer the patient to clinic for assistance:  222#