Schriever Family Medicine Clinic
PETE_SCH_BGAG
Current as of:  30 July 2012
Clinic Location:		220 Falcon Parkway. Bldg# 220. Schriever AFB, CO 80912.
Hours of Operation:    Mon-Fri, Mornings:  0730-1200     Afternoons:  1300-1630
Walk-in:
		► Mon-Fri 1000-1100 and 1400-1500
		► Labs, Suture Removal,  Throat Cultures, Previously ordered injections (B12, Testosterone, Depo),
		Wart Removal (After initial PCM visit).
Consult Required:		No
Self-Referral Clinic:		Yes
Beneficiary Types:		Schriever enrolled AD and Prime
Appt Type:		Detail Codes:		Duration:		Comments / Instructions
ACUTE		BPAP or Blank		20		Same Day / Next Day
WELL		BPAP or Blank		30		Physicals School/Sports  (Not for PHA and Separation.  See instructions for these below.)
ROUT		BPAP or Blank				New Issue/Concern (book EST if no ROUT appts avail and note "Used for ROUT issue")
EST		BPAP or Blank				ER, Urgent Care and Post Surgery follow-up DO NOT BOOK.  Transfer to the clinic.
						Anything the patient needs,  Med Refill and Separation Physicals (See Physicals below)
						Follow-up
Special Instructions for Patients:
TO BE READ VERBATIM TO THE PATIENT
► Arrive 15 min to 20 min early, with ID card.
► Children without a scheduled appointment are not permitted in the clinic.
► Children under the age of 12 cannot be left unattended in the clinic waiting area.
Special Instructions for CLERKS:
SCHRIEVER TEAM LISTING
(click for link)
Patients are seen at the Schriever Clinic.
Provider Restrictions
N/A
General Appointing
► The goal is to have NO appointment slots go unfilled.
► Put type of appointment in comment section, especially if appointment is a pap, well baby or school physical so that the clinic
staff can prep for appointment.
► If there are NO ACUTE slots available then a SAME DAY ROUT, WELL, or EST slot may be used.
► Annotate that appointment was used for ACUTE access.
► If a patient has a NON-ACUTE PROBLEM and REQUESTS a same day appointment – You may book them into a 20 min ACUTE
with their PCM (20 min ONLY) if there no available same day ROUTINE or EST appointments. (Not to be used for PAP or ADHD)
ACUTE booking priority
1. PCM
2. PCMs Team
3.  If it is BEFORE 10:00am OR the patient is under the age of 3, proceed to the 'Nurse Advice Line / UCC' instructions below.
If it is AFTER 10:00am AND the patient is age 3 and older, proceed to any of the Evans FMC clinics (Not E IMC or E Peds)
as instructed below.
4. EACH FMC Clinics (multiple locations listed below)
► A referral will need to be created.
► Book using a SAME-DAY ACUTE ONLY.
* Do not book with the Premier Pediatric or Internal Medicine Providers.
Click HERE  to see the Evans Team Listing for provider team assignments.
(click link below for Protocol)
	Premier (PAHC):			AMHMDPHCTM1			(FAMILY MEDICINE ONLY)
				AMHMDPHCTM2			(FAMILY MEDICINE ONLY)
	Evans FMC:			AMHFPEACHTM1
				AMHFPEACHTM2
				AMHFPEACHTM3
				AMHFPEACHTM4
	Robinson FMC:			AMHFPRFMTM1
	Warrior FMC:			AMHFPWFMTM1
	DiRaimondo Main FMC:			AMHFPDFMTM1
	DiRaimondo South FMC:			AMHFPDFMTM1
If the patient is offered something above, DO NOT PROCEED TO THE UCC.  IT IS NOT AN OPTION.
Tranfer these patients to the clinic for assistance.
In the unlikely event a patient refuses an appointment within any of the clinics above…
1.  WARM TRANSFER the patient to their PCMs clinic.
2.  Inform the clinic that the patient refused the offered appointment.
3.  Ask the clinic to speak with the patient for further assistance.
Nurse Advice Line 06:00 - 14:15 / Urgent Care Clinic (UCC)
5.  After going through ALL available options above, and the patient requesting to BE SEEN TODAY, please tell the patient:
"I apologize, but I have no appointments available.  Please hold while I transfer you to an Advice Nurse for further assistance."
6.  Attempt to perform a WARM transfer to the Nurse Advice Line:  524-8669
7.  If the Nurse Advice Line is busy (WAIT 45 SECONDS to connect), or AUTOMATICALLY after 14:15,
proceed to the Urgent Care booking as follows:
a)  Click on the following link for the Urgent Care Clinic (UCC) guidelines
b)  Enter the UCC referral as instructed
NON-ACUTE booking priority
1. PCM
2. PCMs Team
Well Baby
► Not available at this clinic.
Physical Exam Guidelines
Separation Physical:
► ONLY book in available EST.
PHAs
► Transfer patient to the clinic:  719-567-5858
Female / Gyn Concerns
► Not available at this clinic.  (see Petersons Women's Health Protocol )
General Clinic Information
Medications Refills / Renewals
RENEWAL:
► If the patient requires a prescription RENEWAL, (their prescription has expired/out of refills) book them an EST appointment
with their PCM.
► Once the appointment has been booked (please read the following verbatim):
"If you are OUT of your medication, you may report to the Main Clinic Pharmacy and provide the Pharmacist with your scheduled
appointment date to obtain a one-time temporary prescription refill that will last until your appointment date."
REFILL:
► If the patient requires a prescription REFILL, (their prescription has refills left) continue with the following:
- Ask the patient to have their prescription bottle present with them.
- Explain to the patient that you will now transfer them to the Med Refill Line where they may follow the prompts to obtain a refill.
- Transfer patient to 524-4081.
Overseas Clearances
► Family member requests  should be transferred to the TRICARE Operations and Patient Admin at:  719-556-1392
Patients not Assigned
NATO, RESERVISTS and NON-ENROLLEES
► Schriever enrolled AD and Prime only.
Mental / Behavioral Health Requests
► Non-emergent requests for non-active duty Mental Health needs, transfer call to 1-888-TRIWEST, and instruct patient to say:
'Mental Health'
Special Instructions for Lack of Availability:
► If there are no appointments available, transfer patient to clinic for assistance at:  34#
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