| Peterson
Pediatric Clinic |
| PETE_PED_BDAA PETE_PED_BDAB |
|
| (Team A) (Team B) |
|
Current as of: 2 August 2012 |
| Clinic
Location: |
559 Vincent St, Bldg 959. Peterson AFB (Colorado Springs), CO 80914. |
| Hours/Days of Operation: Mon - Fri
07:30 - 16:00 |
| CLOSED: Fourth Thursday of each month until
1300. NO SICK CALL. |
| Walk-in: |
Throat cultures, suture
removal, wart removal. (See Walk-in instructions below) |
|
Patients empanelled to Peterson AFB Pediatrics ONLY |
| Consult |
No |
| Required: |
| Self-Referral |
No |
| Clinic: |
| Beneficiary |
All eligible Peterson enrolled beneficiaries 14
years old and under. |
| Types: |
| |
| Appt Types: |
Detail Codes: |
Duration: |
Comments / Instructions: |
| ACUTE |
BPAP |
20 |
PCM |
Same Day / Next Day |
| ALT
Provider |
Same Day Only |
| ROUT |
BPAP |
20 |
New Issue/Concern (book EST if no ROUT appts avail and note "Used
for ROUT issue") |
| WELL |
BPAP |
20 |
Any type of physical - (i.e. School / Sports / Annual physicals) |
| 4-17y |
| WELL |
BPAP |
|
School Physicals / Well
Baby checks (NO
3-5 day checks) |
| 0-47m |
| EST |
BPAP |
|
|
New Issue/Concern (book
EST if no ROUT appts avail and note "Used for ROUT issue") |
| |
ER, Urgent Care and Post
Surgery follow-up DO NOT BOOK. Transfer to the clinic. |
| Follow-up |
| Special Instructions for Patients: |
| TO BE READ VERBATIM TO THE PATIENT |
| ► Arrive 15 min early for all appts to fill out paperwork and
check vitals needed for appt. |
| ► No cell phones are allowed to be used at any time during your
appointment. |
| ► Bring immunization records to appointments for WELL CHILD
VISITS AND PHYSICALS. |
| ► Asthma follow-up patients must bring their inhaler and
chamber for equipment check or for patient education. |
| ► If a cancellation should be necessary, it should be done at
least two hours in advance of the scheduled appointment time. |
| ► Children without a scheduled appointment are not permitted in
the clinic. |
| ► Children under the age of 12 cannot be left unattended in the
clinic waiting area. |
| |
| |
| Special Instructions for CLERKS: |
| PETERSON
TEAM LISTING |
| (click for link) |
| Provider Restrictions |
| |
| Infants with a fever
that are 6 weeks or less DO NOT BOOK - Instruct the patient to go to the nearest Emergency Room. |
| |
| ACUTE booking priority |
| ► If there are NO ACUTE slots available then a SAME
DAY ROUT, WELL, or EST slot may be used. |
| ► Annotate that appointment was used for ACUTE access. |
| 1. PCM |
| 2. PCMs team |
| 2a.
Provider Blackwell PETE_PED_BDAA is available to see ACUTE overflow patients
for either team when available. |
| * If the patient turns down any appointment offered above,
STOP! DO NOT go any further or to Nurses. |
| 3. If it is BEFORE
10:00am OR the patient is under the age of 3, proceed to the
'Nurse Advice Line /
UCC' instructions
below. |
| If it is AFTER 10:00am AND the patient is age 3 and older, proceed to any of
the Evans FMC clinics (Not E IMC or E Peds) |
| as instructed
below. |
| 4. EACH FMC Clinics (multiple
locations listed below) |
| ► A referral will need to be
created. |
| ► Book using a SAME-DAY ACUTE ONLY. |
|
* Do not book with the Premier Pediatric or Internal Medicine
Providers. |
| Click HERE to see the Evans Team Listing for provider
team assignments. |
| (click link below
for Protocol) |
|
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| |
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|
AMHMDPHCTM1 |
(FAMILY MEDICINE
ONLY) |
| |
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AMHMDPHCTM2 |
(FAMILY MEDICINE
ONLY) |
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AMHFPEACHTM1 |
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AMHFPEACHTM2 |
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AMHFPEACHTM3 |
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AMHFPEACHTM4 |
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AMHFPRFMTM1 |
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AMHFPWFMTM1 |
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AMHFPDFMTM1 |
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AMHFPDFMTM1 |
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| If the patient is offered something above, DO NOT PROCEED TO
THE UCC. IT IS NOT AN OPTION. |
| In the unlikely event a patient refuses an appointment within
any of the clinics above… |
| 1. WARM TRANSFER the patient to their PCMs clinic. |
| 2. Inform the clinic that the patient refused
the offered appointment. |
| 3. Ask the clinic to speak with the patient
for further assistance. |
| Nurse Advice Line 06:00 - 14:15 / Urgent Care Clinic (UCC) |
| 5. After going through ALL available options above, and the patient requesting to BE
SEEN TODAY, please tell the patient: |
| "I apologize, but I have no appointments available. Please hold while I transfer you to an
Advice Nurse for further assistance." |
| 6. Attempt to perform a WARM transfer to the Nurse Advice
Line: 524-8669 |
| 7. If the Nurse Advice
Line is busy (WAIT 45
SECONDS to connect), or AUTOMATICALLY after 14:15, |
| proceed to the
Urgent Care booking as follows: |
|
a) Click on the following
link for the Urgent Care Clinic (UCC) guidelines |
|
|
b) Enter the UCC referral as
instructed |
| NON-ACUTE booking priority |
| ► If a patient has a NON-ACUTE PROBLEM and REQUESTS a same day
appointment – You may book them into a 20 min ACUTE |
| with their PCM (20
min ONLY) if there no available same day ROUTINE or EST appointments. (Not to be used for ADHD) |
| 1. PCM |
| 2. PCM’s team |
| |
| Appointing |
| ► The goal is to have NO appointment slots go unfilled. |
| ► Put type of appointment in comment section, especially
if appointment is a pap, well baby or school physical so that the clinic |
| staff can prep for
appointment. |
| Well Baby |
| Well baby
appointments (2 weeks, 2 / 4 / 6
/ 9 / 12 / 15 /
18 / 24 months) will be booked into a WELL appt type. |
| ► 3 - 5 day Newborn checks, transfer to clinic for
booking: 311# |
| ► Transfer infants under 12 months to the clinic if unable to
book: 311# |
| General Clinic Information |
| Walk-in Services |
| ► Patients empanelled to Peterson AFB Pediatrics ONLY. |
| ► Mon - Fri 0800-1100
and 1300-1500 |
| ► Strep throat cultures |
| ► Suture removal: only if patient has been seen at Peterson Peds for initial
eval. |
| ► Wart Removal: Wed 0800-1100 and Thurs 1300-1500 |
| Only if patient
has been seen at Peterson Peds within the past 6 months for initial eval and
they are requesting a “freeze”. |
| Suspected Pink Eye |
| ► Transfer to clinic after 0730: 311# |
| Medications Refills / Renewals |
| ► Verify that the patient has been seen by their PCM within the
past 10 months. If not, transfer to
the clinic to leave a T-con. |
| ► Ask the patient to have their prescription bottle present
with them. |
| ► Explain to the patient that you will now transfer them to the
Med Refill Line where they may follow the prompts to obtain a refill. |
| ► Transfer patient to: 524-4081 |
| NOTE: if the patient is out of medication, does not have refills left on their prescription, or does not have
their prescription bottle |
|
transfer to the clinic to leave a T-con. |
| Overseas Clearances |
| ► Should be transferred to the TRICARE Operations and Patient
Admin: 556-1392 |
| ADD / ADHD Testing and Evaluation |
| ► DO NOT BOOK, transfer to Clinic: 311# |
| |
| Mental / Behavioral Health Requests |
| ► Non-emergent requests for
non-active duty Mental Health needs, transfer call to 1-888-TRIWEST, and
instruct patient to say: |
| 'Mental Health' |
| |
| Special Instructions for Lack of Availability: |
| ► If there are no appointments available, transfer patient to clinic for
assistance after 0730 only: 311# |
| click
here to return to top |
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