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| AMHPDEACHTM1 AMHPDEACHTM2 |
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Current as of: 1 Aug 2012 |
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| Clinic Location: |
2nd floor of the Soldier-Family
Care Clinic on the east side of the main hospital. |
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Parking on the east side of the SFCC is most convenient (Parking lot G
or F). |
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| 1650
Cochrane Circle. Bldg# 7500. Ft Carson, CO 80913. |
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| Hours of Operation: Mon - Fri 0730-1600 Except holidays |
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| After Clinic Hours: 1600-1730 Mon and Wednesday |
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| Walk-in: |
Strep
Testing |
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Immunizations
(see Walk-in instructions below for these
services) |
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Suture/Staple removal |
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| Consult |
Yes |
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| Required: |
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| Self-Referral |
No |
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| Clinic: |
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| Beneficiary |
Prime |
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| Types: |
TRICARE
Standard after 1300 for ACUTE same day
space available (DO
NOT LOOK UNTIL AFTER
1300) |
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| Appt Types: |
Detail Codes: |
Duration: |
Comments / Instructions |
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| ACUTE |
Blank or Age Appropriate |
15 / 20 |
PCM |
Same Day / Next Day |
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| ALT
Provider |
Same Day Only |
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| EST |
Blank, PE or Age Appropriate |
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ANY type care patient requests |
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(Well baby checks – follow guidelines below) |
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| Special Instructions for Patients: |
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| TO BE READ VERBATIM TO THE PATIENT |
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| ► Children cannot be left unattended in the clinic waiting
area. |
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| ► Any patient 10 yrs and above must present their ID card at the time of
signing in to appt. |
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| ► "Please arrive at
your appointed time. The first 10-15 minutes of your visit will
be with your PCMs nurse |
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| who
will screen you for Preventive Medical needs, health risks and review your
expectations for your visit." |
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| Special Instructions for CLERKS: |
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| EVANS TEAM LISTING |
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| (click for link) |
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| Provider Restrictions |
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| ► Cox: Float
provider. She ONLY sees patients assigned to Binder, Cason-Wilkerson, or Reich
requesting |
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Physical Exams in her afternoon EST appointment slots with detail code
of PE. Do not use
these for other reasons. |
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| ► Coombes: Does not see
ADHD or refill requests for ADHD meds, Psych Evaluations, depression, or GYN |
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| All Appointment Types Booking Priority |
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| 1. PCM (Same Day/Next Day - all appts) |
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| 2. PCMs
Team (Same Day Only for ACUTE appts) |
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| 3. Provider
Coombes AMHPDEACHTM1 (Float Provider) |
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| 4. Other
Clinic Team
(Same Day Only for ACUTE appts) |
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| If there are NO
ACUTE slots available then a SAME DAY EST slot may be used. |
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| If a patient has
a NON-ACUTE PROBLEM and REQUESTS a same day appointment, you may book them
into a 20 min ACUTE with |
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| their PCM (20 min
ONLY) if there are no available same day EST appointments. (Not to be used for
PAP or ADHD) |
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| ► Siblings MAY be booked back to back with the SAME
PROVIDER.
If siblings are booked with SEPARATE
PROVIDERS, |
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| they MUST be
booked no closer than 40 minutes apart, NO exceptions. |
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| ► Cunico-Lowery ONLY, Please limit to
only 2 family members that may be booked back to back. |
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| Multiple Issues / Concerns |
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| ► Book ONLY one appointment per patient per day, list ALL concerns - do
not join. |
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| DO NOT TELL THE PATIENT THERE ARE ANY
LIMITATIONS OR RESTRICTIONS |
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| Well Baby |
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| Newborn
Check: |
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| ► Any
newborn up to 5 days old - DO NOT BOOK, transfer parent to
the clinic RN: 225# |
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| Well
Baby appointments: (
2 weeks*, 2 mos / 4 /
6 / 9 / 12 / 15 / 18 / 24 months) in the
following priority: |
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1. Wetzig or Cunico-Lowry (detail
code of WB) See EACH
Team Listing for
providers team |
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| NOTE: if patient insists on PCM then book with the PCM. |
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| 2. PCM (No detail code) |
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| 3. PCM Team (No detail code) |
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| 4. Other Team (No detail code) |
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| *Restriction on 2 week WB -If infant cannot be booked
between 10-17 days of
life, please transfer parent to the front desk. |
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| Physical Exam Guidelines |
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| (School / Sports /
Camp / Annual) |
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| ► Ask the parent if the child has been seen for a PHYSICAL
within the previous 9 months. If they
have, do not book. Transfer |
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| the call to the
clinic: 225#. Do not book under age 5 physicals in the
1530 EST appt. |
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| ► Ages 2 - 17 years. |
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| ► If there are no Sports/Camp Physicals available, transfer to
the clinic: 225# |
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| ► Read the script below for ALL
School, Sports, Camp physicals: |
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| Physical Script |
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| Your child is now
booked for a sports/school physical on __(date)__ at __(time)__. |
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| A parent or legal
guardian must accompany children 17 and under. In addition, all
required documents must be brought
with you to |
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| the appointment. This includes the school/sports physical
form, your child’s shot record, and the child’s dependent I.D. card (if
applicable). |
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| The Pediatric Clinic
does not provide these forms. Please complete the basic patient
information and patient answer portions before arrival. |
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| Pre-Operative |
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| ► Pre-OP physicals are to be done with PCM in a 20 min appt. |
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| General Clinic Information |
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| Request for Referral |
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| ► Appointments
are not needed for referral requests.
Transfer the parent to the clinic so they may leave a message with the
PCM nurse. |
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| Walk-In |
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| Staple/Suture
Removal: |
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► Patients calling for staple
removal may walk in from 0800-1130 and 1300-1600. |
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Exception: If staples were
placed in the ER, patients must walk into the Carson Care Clinic for removal
between 0800 and 1730. |
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The Carson Care Clinic is located in the Evans
Family Medicine Clinic on the 2nd floor in the Soldier Family Care
Center.
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| Strep
Testing / Sore Throat: |
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| ► If the patient is between 3 and 17 years of age, and the
chief complaint is “Sore Throat” then DO NOT BOOK, instead recommend |
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| they come in on a
Walk-In basis to Pediatrics from 08:00-16:00 for a STREP TEST. |
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| Immunizations: |
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| ► Patients up thru the age of 17 can Walk In to the Pediatric
Immunization Clinic Monday thru Friday from 0730-1600. |
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| ► Any patient enrolled to Evans FMC, DiRaimondo, Robinson,
Premier, or Warrior Clinic must report to their PCMs clinic |
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| for
immunizations. |
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| ► Patients over age 17 needing immunizations must report to
the Adult Immunization Clinic. |
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| Communicable Diseases |
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| (Chicken pox, measles,
etc.) |
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| ► Transfer to the clinic for appointment booking: 225# |
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| Medications Refills / Renewals |
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| ► If the patient requires a prescription RENEWAL |
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| (ie.
their prescription has expired or out of refills) transfer to clinic to
leave a telephone consult for PCM. |
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| ► If the patient requires a prescription REFILL |
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(their prescription has refills left) continue with the following: |
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Ask the patient to have their prescription bottle present with them. |
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Explain to the patient that you will now transfer them to the Med Refill Line
where they may follow the prompts to obtain a refill. |
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Give the patient the phone number and attempt to transfer the patient to: 719-524-4081 |
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| EFMP (Exceptional Family Member Program) |
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| ► EFMP physicals, book with patient’s PCM. |
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| ► Requests for any other EFMP reasons, transfer to
clinic: 225# |
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| Child Abuse Evaluations |
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| ► MUST GO TO SOCIAL WORK SERVICES first. |
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| ► May walk -in Mon - Fri 0730-1630 at bldg 6236. |
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| ► For directions, transfer to Abuse Clinic: 526-4585 |
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| Circumcision |
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| ► All requests for circumcision must be transferred to
clinic: 225# |
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| Mental / Behavioral Health Requests |
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| ► Non-emergent requests for
non-active duty Mental Health needs, transfer call to 1-888-TRIWEST, and
instruct patient to say: |
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| 'Mental Health' |
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| Special Instructions for Lack of Availability: |
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| ► If there are no appointments available, transfer patient to clinic
at: 225# |
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