Fort Carson MEDDAC
Frequently Asked Questions (FAQs)
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Family Practice - Pharmacy - Nutrition Care Division - Nutrition at the Wellness Center -
Disease Management Clinic - Preventive Medicine
Category: Family Practice Clinic (Return to top)
is a Primary Care Manager (PCM)?
How Do I make an appointment with my
if I want to change my PCM?
are my responsibilities as a patient?
minutes before your appointment time. This helps the clerks and nurses to get you ready for your
practitioner on time. If you arrive
late, you may have to reschedule.
Do not bring children with you unless they have appointments.
cancel appointments (at least 24 hours ahead) if you cannot make it
that most appointments are 15- 20 minutes long. When you come in, tell us first which problems are bothering
you the most. That way, we can take care of important things first.
If you have many problems, ask the scheduling clerk to book you a longer
appointment or two separate appointments.
do I do if I need care after hours?
What if I am not sure whether
I need to see a doctor?
services are offered at the Family Practice Clinic?
Health care for all ages
- Well women care/Pap smears
available evenings also
OB prenatal care
Evening & weekend clinic - PACC
Some minor surgical procedures
Other clinics at Evans US Army Hospital offer a variety of other services and procedures.
Who do I call if I have a
question or concern?
can I get a pregnancy test?
do I do if I become sick when traveling out of town? If
you get sick while traveling out of town, you can call the Nurse Advice Line at
1888-887-4111, if they determine that you need emergent care than you can go to
the closest ER . You do not need prior authorization for an Emergency room
visit, however you have to report your visit to your PCM within 24 hours.
Family Practice Clinic..……….. 524-4068
After Hours Clinic/PACC….…..526-7838
Evening Well Woman Clinic…...524-4391
Nurse Advice Line……….1-888-887-4111
Cancel appointments(24 hr.)…….264-5059
are well baby visits given?
2 weeks of age
2, 4, 6, 12 and 18 months of age
It is your
responsibility to make these appointments.
are children age 2-18 required to have physicals?
does not require school physicals, they do require immunizations. Physicals are
required for sports, camp and some colleges.
encourage physicals before Kindergarten entry.
offer sports, camp and Kindergarten physicals every summer.
If you wish
you may schedule a routine medical exam for your child at any time.
Category: Pharmacy (Return to top)
In an effort to minimize
confusion and to help our patients get their prescriptions filled the following
are some of the frequently asked questions and concerns our patients have.
Pharmacy should I use to get my prescription filled ?
This depends on where your primary care provider (PCM) is. For those patients
whose PCM is located in one of the military medical treatment facilities, you
should get all your prescriptions filled at the Main Outpatient Pharmacy. If
your PCM is located in the community, you should take your prescriptions to the
how do I
my refills? This facility has a mandatory
call in refill policy. In other words, all requests for refills, regardless
of where they originated, must be called in to the automated system (524-4081 or
888-745-6427). Any prescription called in by 4 PM Sunday through Thursday will
be ready for pickup after 12PM the next duty day at the Refill Pharmacy (Windows
1 and 2 located around the corner from the Main Outpatient Pharmacy). Refills
called in on Friday or Saturday will be available on the following Monday.
do I have to call my refills in? One
of the chief complaints about the Pharmacy is the long waiting time. By calling
in the refill to the automated system you allow us to be more efficient. We also
can process the refills before you get here, thus minimizing your waiting time.
We also now have parking spaces in the West Lot specifically for picking up your
My Primary Care Provider (PCM) here sent me to a doctor in town. I came back here to get my prescription filled and was told the pharmacy doesn’t have it. What should I do? You may take the prescription to one of the local network pharmacies and for a small co-pay you can obtain the medications.
been on a medication for years. My doctor just reordered it. Do I pick this up
at the Refill Pharmacy or the Main Pharmacy? Legally
there is a difference been a refill and a renewal. The easiest way to tell them
apart (and where to pick them up) depends on who ordered the medication. If you
called the Pharmacy then it is a refill that you would pick up at the Refill
Pharmacy. If you contacted the provider or the clinic, this will be a renewal.
By law, these are handled just like new prescriptions (because they are),
regardless of how long you have been on the medication. In this case you pick
the medication up at the Main Pharmacy.
can I get information about my medication? For
any medication information, just ask one the pharmacists. They will be glad to
answer any of your questions.
I take an herbal product. Should I tell my PCM or Pharmacist? They’re just natural products right? Herbal products may act or interact with many prescription medications. Some herbal products have a pronounced effect, sometimes very dangerous when taken with prescription medication. It is important to remember that many of the medications we have today were originally from plants and animals. Because of this, it is extremely important that you tell your provider and your pharmacist if you are taking any herbal products, or any other non-prescription medication.
Nutrition Care Division (Return to top)
Do I need to have a consult to see the dietitian? Cholesterol, Weight Management and Diabetes classes for Active Duty, Family Members and Retirees, do not require a consult. All other nutrition related diagnoses need to have a consult prior to scheduling the appointment through TRIWEST.
How do I schedule an appointment to see a dietitian? All appointments are scheduled through TRIWEST. If you encounter any difficulties, call the Nutrition Care Division directly by calling 526-7290.
How do I schedule nutrition education classes for my unit? Call the Wellness Center Dietitian at 526-4216.
I’m assigned to another unit on post, can I eat at the hospital dining facility? The hospital dining facility is open to everyone, however all soldiers not on separate rations are required to have both their military ID card and their issued meal card with them. Without these items, these soldiers will have to pay cash for their meals.
What are the dining facility hours?
Monday through Friday........................................ Weekends/Holidays
Breakfast 0600-0830............................................... 0600-0730
Lunch 1100- 1400 (Satellite Cart 1000-1400).......... 1130-1300
Dinner 1600-1730................................................... 1600-1730
Who should I call if I have any questions?
General Information – 526-7290
Chief, Nutrition Care 526-7968
Asst. Chief/Chief, Production and Service 526- 7969
Asst NCOIC/NCOIC Production and Service 526-7290
Chief, Clinical Dietetics 526-7971
Duty Weight Control
Session #1 on 1st and 3rd Mondays at 0930 –1100 hrs
Session # 2 on 2nd and 4th Monday @ 0939-1100 hrs
Soldier needs to bring endorsement 5 to the class
2nd Monday @ 1300-1400 hrs. For DOD Civilians, retiree or dependent
2nd and 4th Tuesday @ 0930- 1030 hrs
1st Tuesday @ 0930-1100 hrs
Nutrition and Exercise
3rd Tuesday @ 0930-1030 hrs
1st Wednesday @ 0930-1030 hrs
4th Wednesday @ 0930-1000 hrs
– Smoking Cessation Class
Taught in conjunction with Smoking Cessation Program
Teach basics of healthy at the beginning of the program
Brown-bag lunch nutrition session – follow-up on lifestyle changes
Contact Ms. Ensman for program dates
1st and 3rd Friday @ 1100-1200 hrs
Individual Appointments: Clients can make individual appointment with the dietitian for advance meal planning/ counseling or for follow-up care.
Installation Menu Board Meetings/ advisor to Post Dining Facility: Attend monthly installation menu board meetings held on 3rd Tuesday @ 0900-1100 hrs at Elkhorn Conference Hall
Child Development Inspections
Coordinate National Nutrition Month (March) health fair
Participate in various health fairs as directed by the Director of MPWC
Nutrition Classes upon request to units on post, civilian groups, post services, etc.
do I get care in Disease Management Clinic for Diabetes or Asthma?
Initially you must be referred to the Clinic by your Primary Care
Manager (your doctor, nurse practitioner or physician’s assistant).
Then you will make appointments directly with the DMC by calling
is the Disease Management Clinic?
It is behind the EENT (Eye) Clinic on 2nd floor.
Go to the end of hallway D and turn right.
The entrance door is next to the water fountain.
Care for Diabetes
care is available in the Disease Management Clinic?
A thorough interview with you evaluates your present nutrition, exercise, and medication needs. Education is provided to assist you in managing your diabetes. Consults for ophthalmology, podiatry, nutrition, or other specialists are made as needed. Routine follow up is done to evaluate control of your Diabetes Mellitus.
I have been referred to the DMC. Are you replacing my Primary Care Provider? No, your primary provider has asked for assistance in helping you understand diabetes, adjust medications and learn how to keep a healthy life style. Sometimes having more time to understand and plan is what it takes to manage diabetes and minimize complications. It is important to see your Primary care provider at least every 6 months.
I have an appointment in the DMC for diabetes. What do I need to bring? If you have been asked to do laboratory studies try to do them several days prior to your appointment so they will be completed by that day. Come 15 minutes early and if you are monitoring your blood sugar bring your machine (or logbook). Bring a list of your medications. We will already have your Medical Record if it is available. Please try to call at least 24 hours in advance when you need to cancel an appointment.
being seen in the DMC. How do I get
supplies and prescriptions for my Diabetes Management?
If you have refills left you may call the pharmacy and give them your prescription number.
If you have no refills, you may call the clinic (526-7022) and we can enter new orders for diabetic medications and monitor supplies. Please plan ahead to allow 72 hours for this process to be sure you don’t run out of medication or supplies.
Are there classes on Diabetes? Yes, they are repeated several times a month on Monday and Thursday morning. Plan to attend one Monday and one Thursday class, from 0800 to 1100. To register you may call the DMC at 526-7022. Topics included are: An explanation of Diabetes Mellitus, its complications, controlling blood sugars, nutrition, medicines, sick day care, etc. A specific meal plan based on your likes and needs is provided.
How do I get a Glucometer for checking my blood sugar at home? You will need 2 prescriptions from your Primary Care Provider (either handwritten or entered into the computer). One will be for your supplies and you will pick them up at the pharmacy. Bring the second prescription (for the monitor/machine) to the DMC with your supplies. You will be provided with a monitor and shown how to use it.
there a Web site for information about Diabetes?
The American Diabetic Association site is http://www.diabetes.org
They have good information about diabetes and also some of the current diabetes research.
for Asthma or Chronic Obstructive Respiratory Distress
I think someone in my family may have asthma. How can I get help to manage it? Anyone can be referred by his Primary Care Provider in Family Practice, Internal Medicine, Pediatrics or Emergency room providers. We will confer with your PCM after your visit to make decisions about whether follow up appointments are needed.
How can I get a new spacer for my inhalers or a peak flow meter? Go to the Disease Management Clinic and tell them what you need. If you have a prescription bring it. You will be shown how to use this equipment properly.
there classes on Asthma? Yes
they are usually on the last Monday of the month at 2 PM.
Information you will receive: general information about asthma:
medications used to treat asthma (when and how to use them), and equipment used
to monitor asthma. To enroll call
If I go to asthma class do I need to be seen in the DMC also? It is recommended. The DMC providers will individualize your drug regimen as well as work with you to make a personalized asthma action plan. The asthma class reviews general information on asthma.
Preventive Medicine (Return to top)
are our hours? Duty hours are 0730-1630 (some clinics in
Preventive Medicine close at 1600) Monday-Friday except for federal holidays.
are you located? On the 5th floor of Evans Army Community
Hospital, Fort Carson, CO.
services do you provide? Clinics located in Preventive Medicine
include: Occupational Health Services, Community Health Services, Communicable
Disease Services, Industrial Hygiene Services, Environmental Health Services and
Radiation Protection. Infection Control and Workman’s Compensation are also
located on the 5th floor.
do you provide your services to? Active duty soldiers, family
members of active duty, retired personnel, and DOD civilians in some programs.
Do I need an appointment to access Preventive Medicine Services? Appointments are required in some clinics, please call the respective clinic for more information. Community Health appointments require a referral from your primary care manager
The Persian Gulf Clinic is available for our Persian Gulf Veteran's